Shipping Policy for Advi

At Advi, we aim to offer reliable and efficient shipping services to ensure you receive your orders as quickly and safely as possible. Below are the details of our shipping process, options, and timelines.

1. Shipping Locations

  • Domestic Shipping:
    • We offer shipping across all states and territories within [country], including rural and remote areas.
  • International Shipping:
    • We ship to a wide range of international destinations. Please check our list of eligible countries during checkout or contact customer service for more information.
    • For international orders, delivery times and shipping costs vary depending on the destination country.

2. Processing Times

  • Order Processing Time:
    • All orders are processed within 1-3 business days (Monday-Friday) after payment is confirmed.
    • Orders placed over the weekend or on holidays will be processed the next business day.
  • Custom or Personalized Orders:
    • Processing for custom or personalized items may take additional time (typically 3-7 business days) before they are shipped.

3. Shipping Options and Rates

We offer several shipping methods for your convenience. Shipping fees are calculated based on the shipping destination, weight, and dimensions of the order.

  • Standard Shipping:

    • Domestic delivery typically takes 5-7 business days.
    • International delivery can take 10-15 business days, depending on the destination.

  • Expedited Shipping:

    • Domestic expedited shipping options (2-day or overnight) are available at an additional cost.
    • For international customers, express shipping options are available, typically delivering within 3-7 business days.

  • Free Shipping:

    • We offer free standard shipping on all domestic orders over [order value].
    • Free shipping may not be available for international orders or certain remote areas.

4. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package in real-time.
  • Tracking information may take up to 24 hours to update after the order is shipped.
  • You can also log in to your account at Advi to track your order status directly on our website.

5. Estimated Delivery Times

Delivery times are estimated based on the shipping method chosen at checkout. Please note that delivery timelines may be affected by factors outside of our control, such as customs clearance, weather delays, or holiday seasons.

  • Domestic Deliveries:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 1-3 business days
  • International Deliveries:
    • Standard Shipping: 10-15 business days
    • Expedited Shipping: 3-7 business days

Important: Please be aware that international shipments may incur additional duties, taxes, or customs fees based on your country’s regulations. These charges are the responsibility of the customer.

6. Shipping Restrictions

  • We do not ship to PO Boxes or APO/FPO addresses.
  • Certain products, such as fragile items, hazardous materials, or restricted goods, may not be eligible for shipping to certain regions due to local laws or shipping carrier restrictions.

7. Lost or Damaged Packages

  • If your order is lost or damaged in transit, please contact our customer support team at advicommerce@gempage.com within 48 hours of receiving your order. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • We will either replace the item or issue a refund based on the situation and item availability.

8. Address Changes and Order Modifications

  • If you need to modify your shipping address or order details, please contact us at advicommerce@gempage.com as soon as possible after placing your order.
  • Once an order has been processed or dispatched, we may not be able to make changes, and additional shipping fees may apply if rerouting is required.

9. Failed Deliveries

If the shipping carrier is unable to deliver your order due to an incorrect address or failed delivery attempts, your package will be returned to us. In such cases:

  • We will contact you to arrange reshipment, and additional shipping charges may apply.
  • If you choose not to have the item reshipped, we will issue a refund, minus any shipping costs.

Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

  • Email: advicommerce@gempage.com
  • Phone: +91 93637 77266
  • Address: Advi, no.33 , west sivan koil street, Vadapalani , chennai 

This detailed Shipping Policy ensures transparency, outlines the shipping process, and sets clear expectations for customers when placing orders.