Refund and Cancellation Policy for Advi:

At Advi, we are committed to providing you with the best shopping experience. However, if you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly refund and cancellation policy to ensure your experience with us is hassle-free.

1. Cancellation Policy

  • Order Cancellation by Customer:

    • You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped.
    • Orders canceled after 24 hours or once dispatched will not be eligible for cancellation. In such cases, you may need to follow the return and refund process.
    • To cancel an order, visit your account dashboard or contact our customer support team at advicommerce@gempage.com

  • Cancellation by Advi:

    • We reserve the right to cancel any order due to unforeseen circumstances, such as inventory stock issues, technical errors, or payment processing issues.
    • If we cancel your order, you will be notified promptly, and a full refund will be issued to your original payment method.

2. Refund Policy

We strive for customer satisfaction. However, if you need to return an item, we offer a flexible refund policy under the following conditions:

  • Eligibility for Refund:

    • Items must be returned within 15-30 days from the date of delivery.
    • To be eligible for a refund, the item must be unused, in the same condition you received it, and in its original packaging with all tags and labels attached.
    • Certain items, such as personalized items, intimate wear, or sale/clearance items, are non-refundable.

  • Process for Refund:

    • Step 1: Contact our support team at advicommerce@gempage.com to initiate the return and provide your order number.
    • Step 2: Once your return is approved, we will provide you with instructions on how and where to send your return item.
    • Step 3: After receiving and inspecting the returned item, we will process the refund. This may take 7-14 business days depending on your bank or payment provider.

  • Refund Method:

    • Refunds will be issued to the original payment method (e.g., credit card, PayPal) used for the purchase.
    • If your original payment method is no longer valid, we will provide store credit of equivalent value.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a defective product, incorrect order, or any error made by Advi.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns, as we are not liable for lost or damaged returns.

4. Exchanges

  • Product Exchanges: If you need to exchange a product for a different size, color, or variant, you can request an exchange instead of a refund.
    • Exchanges are subject to product availability.
    • To initiate an exchange, contact our support team, and once approved, return the original item in its original condition. We will ship the replacement product upon receipt.

5. Non-Refundable Items

  • Some products are non-refundable and non-returnable, including:
    • Gift cards
    • Personalized/customized items
    • Final sale or clearance items
    • Items without their original packaging and tags

6. Damaged or Defective Items

If you receive a damaged or defective item, you are eligible for a full refund or free replacement. To report a damaged item:

  • Contact our customer support within 48 hours of receiving the order.
  • Provide details of the damage or defect and include photos if possible.
  • We will arrange for the return of the damaged product and issue a refund or replacement after verification.

7. Late or Missing Refunds

If you haven’t received a refund after the indicated processing time:

  • Check with your bank or credit card provider, as it may take additional time for the refund to officially post.
  • If you’ve done all of this and still haven’t received your refund, contact us at advicommerce@gempage.com
  • for further assistance.

8. International Orders

For international orders, shipping costs, taxes, and duties are non-refundable. Customers are responsible for all return shipping costs unless otherwise stated.

Contact Us

If you have any questions about our refund and cancellation policy, please reach out:

  • Email:advicommerce@gempage.com
  • Phone: +91 93637 77266
  • Address: Advi, no.33 , west sivan koil street, Vadapalani , chennai 

This Refund and Cancellation Policy ensures transparency and customer satisfaction by clearly outlining the process and conditions for cancellations, refunds, and returns.